Customer loyalty and satisfaction

At the beginning of the month I celebrated my eleventh anniversary of self employment, and also the first anniversary of my foray into blogs and newsletters. Looking through the articles so far, I realise that they are mainly concerned with my work or my interests, with just one piece about musicians travelling to the USA with bows that have ivory fittings. This time I want to write something about my customers, you lovely people who keep me working, fed and happy. More specifically, I want to offer a few words on customer service, what it means to me and what I hope you get out of a visit to The Bow Business. Over the last eleven years I have noticed that the vast majority of my customers f

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